Cognitive Trading & Investment Pty Ltd, trading as Valetudo Fitness and Physio ("we", "us", "our"), is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our fitness and physiotherapy services.
We may collect the following types of personal information:
Name, address, email address, and phone number
Date of birth and gender
Medicare details and private health insurance information
Medical history, health conditions, injuries, and treatment notes
Emergency contact details
Payment and billing information
Appointment history and correspondence
We collect personal information:
Directly from you when you book appointments, complete intake forms, or communicate with us
Through our appointment and practice management system, Cliniko
From referring practitioners such as doctors or specialists (with your consent)
Through our website when you make enquiries or bookings
We use your personal information to:
Provide fitness and physiotherapy services to you
Schedule and manage appointments through Cliniko
Communicate with you about your treatment and appointments
Process payments and manage billing
Meet our legal and regulatory obligations
Improve our services
We use Cliniko as our practice management and appointment booking system. Cliniko stores your personal and health information securely in accordance with Australian privacy laws. For more information about how Cliniko handles your data, please visit their privacy policy at cliniko.com.
We may also share your information with:
Other healthcare providers involved in your care (with your consent)
Payment processors to handle transactions
Professional advisers such as accountants or lawyers
Government bodies when required by law
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Your information is stored securely within Cliniko's cloud-based system, which uses encryption and industry-standard security measures.
You have the right to:
Request access to the personal information we hold about you
Request correction of any inaccurate or incomplete information
Request information about how your data has been used or disclosed
To make a request, please contact us using the details below.
If you believe we have breached your privacy, please contact us to discuss your concerns. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Valetudo Fitness and Physio
Email: [email protected]
Phone: 1300 799 915
Address: Floreat Surf Life Saving Club, West Coast Highway, City Beach WA 6015
Last Updated: January 2026